Services

Let us customize your solution

Consulting

Improve performance and heighten customer engagement and satisfaction through exceptional employee, member and client experiences developed to meet the unique needs of your organization at every stage of the employment lifecycle. One-on-one and group coaching sessions are available to enhance solutions and foster continued success.

Designing

Offer the most effective and integrated customer centric and member-focused talent management processes, leadership development, and training programs which have been intentionally architected to provide high quality development opportunities for your team members while supporting an exceptional work environment.

Training

Provide world-class training and development solutions that incorporate experiential learning and Human Performance Improvement techniques to optimize retention and heighten engagement. We can design, develop, and deliver programs for team members and managers, as well as train-the-trainer programs that equip and enable your organization to further leverage and benefit from an experience-based-approach.

Implementing

Organizational enablement of your experience-based solution ensures that premier experience delivery is embedded in organizational culture for current and future success.

Speaking

Speaking engagements, meeting facilitation, retreat and workshop leadership, as well as a variety of topical presentations are available to inspire innovation and creativity among leaders while helping your team(s) to perpetuate on-going exceptional experiences for employees, members and clients.

People Process (HR) Support

Outsource your critical HR projects, including talent management and development, succession planning, workplace culture assessments, 360 feedback assessments, organization design efforts, recruiting, and training, and make us your partner in delivering exceptional employment experiences.

Custom Solutions

Years of Experience

Primary Focus

IMPROVE YOUR OUTCOMES

Every business, large and small, is challenged with the highly competitive talent market. Every day, there are questions like:

"How can I attract and hire the right person with the skills and experience we need?"

"How can I ensure that the outstanding, hardworking, and dedicated team members I have today are prepared with the right skills for our future needs?"

"How can I help underperformers meet expectations or exit the organization?"

"How can I keep motivated and engaged employees so that they stay and grow with our organization?"

And these questions are only the tip of the iceberg as our society moves increasingly toward transparency in all aspects of employment, global competition for talent, unprecedented workplace and role flexibility, and increasingly common niche benefits.

Culture

Is your culture clearly defined, demonstrated, and reinforced at every point in the employee lifecycle - not just orientation and training? Do all of your employee reference materials and Handbook show your organization's personality? Do employees feel like they are part of something bigger than themselves that aligns with their personal values and goals?

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Accountability

Do the leaders in your organization establish clear expectations and hold both themselves and team members accountable?

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Development

Do you provide robust and continuous development opportunities for team members at all levels of the organization? Do you have the processes and tools to assess talent, develop leaders and learners, up-skill and re-skill existing employees, and provide a smooth transition into the organization for new-hires?

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Customer Support

Do your employees, as your internal customers, receive the same exceptional experience you strive to provide to your external customers?

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